Horrible Customer Service
pwayCAS
Newbie

I was late paying my bill this month because I forgot about it and was automatically switched to a flat montly plan.  I paid my bill the day it was slated to be changed according to the rep. and my services was changed anyway.  I was told I could not get back my plan since the change was made by a computer and there is no human intervention.

I did not get anything in the mail about this has this happened to anyone else?

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pwayCAS
Newbie

I find that when you post something and is escalated to an agent this does really nothing to assist the client.  I had to file a complaint with the FCC to see if they could do anything to assist.  My service was cancelled without notification and now they want me to sign up for another plan that does not work for me.  Told me I cannot get back my service and I have been waiting since 7/29/15.  I find that I have to do all the follow-up instead of Verizon.

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ElizabethS
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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