How Verizon handle Critical situation involving life treatring issues

Recently we have installed internet service to secure monitoring my mother home who is 92 Years old

and since the time the order was place her landline phone which is connected to her life Med Support stop working

we had two visits to her home by verizon technician and they confirmed the issue is at their office

Today we again lost the use service and I have spent over 6 hours trying to reach Verizon Staff to get an uppdate

on why the service was disconnect and no one had an answer NO SUPERVISOR got on the phone eventhougt I requested it over 10, they kept on putting on hold for hours and when they picked up they asked the same question without any one

taking responsablity to fix the problem The worth day of my life trying to get this matter fix as my mother relies on the phone for emergency call and we rely on the internet to monitor her as well. As of this posting the phone is down as well as the internet and no one at Verizon has give time to explain why

Can anyone help

Re: How Verizon handle Critical situation involving life treatring issues
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.