How much does Verizon's voice menu system suck?

Thought I turned in a repair order for my landline service via the voice menu system.  Had no indication it didn't work properly.  Heard all the right things.  Of course after wasting one of my two days off from work, no one contacted me or showed up.  Called and surprise, surprise, no repair order.  "Didn't you get a ticket number?"  How am I supposed to know I need a ticket number?  A LIVE PERSON COULD TELL ME THAT.

Originally told (by automated) repair would take place between 11:00 AM and 8:00 PM.  Now I'm told no one available at 5:30 PM.  Why did that change?  Why did they promise 8:00 PM?

Now I get to waste my only other day off - not to mention the calls I missed that I was expecting.  I'm told repair will take place between 11:00 AM and 8:00 PM TOMORROW.  There's the 8:00 PM again.  Always promising, never delivering.

Re: How much does Verizon's voice menu system suck?
Master - Level 3

Sorry to hear about your repair issue not getting taken care of. Our team would like to help. So we can get more information from you, I have copied your post to our private support board. Please refer all correspondences to there from here on out. You can easily get to the private support one of two ways. In the email you signed up for the forums with, you will receive a link to click on. Make sure you are already signed into the forums before clicking on this link. Another way of getting there is by clicking on your username anywhere you see it in the forums. This brings you to your account profile. Scroll down to the section labeled "My Support Cases" . In there you will see the link to your case.