I called because I was unable to receive incoming calls on my phone. It took 40 minutes and then they told me that I needed to call back tomorrow during normal working hours to get it resolved. I was told I could not have a direct number to avoid the phone tree but that I should tell them that they checked the IVAPP and it showed a pending order and that they needed to contact OCG group to push the pending order. I asked whether they could convey this information themselves in my record and they said no. I asked if I could file a complaint and they put me on hold. A supervisor picked up and promptly disconnected me.
All along, the customer service rep was polite and professional, but the process is clearly broken and the end result is terrible.
We sent you a message on our private support board to assist you and we did not receive a response. Please repost the issue if you are still experiencing a problem so that we may assist you. Tonya C.