How to cancel deceased persons home phone
acraftylady2
Specialist - Level 2

My FIL passed in Oct 2022, he was 85, husband is the executor. House is being sold.  FIL lived in Pa and we live 4hrs away in NY.    Called verizon 2 weeks ago to cancel home phone.  They wanted to send a temporary pass code to FIL's email.  We were not close and the man had a very old computer and I have no clue if he had email nor would I have the password to get into his email.  They said they would mail me a pass code. 2 weeks later and I have not seen any pass code from verizon in my mailbox.  We did a change of address and get all his other mail at our address.  Called again today and was told they will send another mail and it could take up to 10 days.  Property is being sold and I need the home phone disconneted ASAP as I am not paying for new owners to have a home phone.  We have the death certificates and short forms so how do we get this disconnected?

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LawrenceC
Moderator Emeritus

Hi acraftylady2,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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