I Don't Get a Dial Tone

I recently had a similar situation with Verizon Landline Phone, over Copper, no Fiber Optic here.

Technicians were scheduled to come out to look at our lines and modify if needed to get service.
Verizon gave me a link to track when the Technicians were coming, once they never showed up, it said they were delayed. A family member called and Verizon told him that our service is up and running, no need for Techs. I don't even get a Dial Tone. No phone line here.

I also specificly told them I wanted the Technicians to check and see if I could get DSL. We are off a DSLAM so I asked that they check the CO to see if there is room.

I got NONE of this...

1 Reply
Moderator Emeritus

Hi MikeyConti,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.