I am so frustrated with Verizon!

I have had them for over 2 years and I have had to fight them every month!  I so want to change companies and I will shortly as soon as I get another internat company set up!

I had taken out the international calling when my daughter had to have emergency surgery while  in Europe. I was suppose to have 300 minutes and when I checked after a week I had 172 left.  I cancelled it within 14 days of ordering it and thought that was that. When I called to see how many minutes I had left, and I could not get a straight answer.  When I called to cancel the international calling, no one told me that I had gone over the minutes by 124 and that I would be charged the full price of $52.88.  THAT IS NOT WHAT SHE TOLD ME WHEN I TOOK IT OUT. I understood that when I ran out of minutes, I could no longer make international calls! This is not the first time they have done this to me!!!! I am droping verizon as soon as I possibly can.  I am tired of hassling with them evry month over something. I have paid my bill every month, and now I can not afford that extra 52.88, plus all the fees they keep raising.  Everyone I know that has them have problems dealing with them. When I was talking to her, her phone kept cutting out!!  She was the PHONE COMPANY and her line kept cutting out. 

Re: I am so frustrated with Verizon!
Moderator Emeritus

Hi cindy19462,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Re: I am so frustrated with Verizon!
Customer Service Rep

cindy19462, due to multiple failed attempts to reach you we will be closing this private support case.

If you need further assistance with Verizon service feel free to send us another post.

Thank you.