I doubt anyone can help because Verizon is a heartless beast, but trying here too...
whataloadofcrap

I have spent two days emailing, calling, begging and pleading to get something done on this issue. Verizon has left an 88-year-old WWII Marine veteran alone with no ability to contact her family on Memorial Day!!! This is horrible, frustrating, and dangerous. Here is the email I have sent to some mystery system at Verizon. We'll see if anyone there has a heart. 

If anyone can give me any contact information for someone who could actually do something about this situation, I would appreciate it. I've spoken to Julio Romo, Billing Supervisor, and Heather Daltry, Repair Supervisor, and Octavia in Customer Service, who left a message for her supervisor, who NEVER called back. I don't know where else to turn.

Please forward to SUPERVISOR IMMEDIATELY!! MEDICAL EMERGENCY!!!


We called several weeks ago to move this phone number from Antietam Cable to Verizon for Phyllis's move to Assisted Living as of May 25. The order was MESSED UP BY VERIZON, and the "due date" was made June 21. When we got to the apartment yesterday, the phone was not on. I spent 2.5 HOURS ON THE PHONE WITH YOU!! And the best they could do was move up installation to June 4, A WEEK LATE!!!

The health monitoring system in the assisted living is tied to the phone. If Phyllis falls, has a health emergency, or needs assistance, she needs tothe phone line to contact the nurse. WITHOUT THE PROMISED PHONE SERVICE, SHE IS IN PHYSICAL DANGER!! A WEEK IS NOT ACCEPTABLE.

We need this phone number moved to the new address TODAY! If that is not possible, then a temporary phone number needs to be turned on there today and the old number switched as soon as possible.

Phyllis is a 88-year-old WWII Veteran of the Marine Corps. Yesterday, she moved from her home of 60 years to a strange, new environment. It is completely horrific and immoral that because of Verizon's incompetance, she is now living in a strange apartment without the ability to talk to her family on the phone, on Memorial Day, of all days! Furthermore, Verizon is placing her in physical danger by their inability to follow through on the contract to install her new phone service on the date promised.

PLEASE RESOLVE THIS ISSUE TODAY!!

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Re: I doubt anyone can help because Verizon is a heartless beast, but trying here too...
KaLin
Khoros Partner
Khoros Partner

Sorry you are having difficulty. An agent with access to your account will reach out to you directly (by email, private message in the Forums and/or the billing telephone number on your Verizon account) for more information or to help you resolve your issue.

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Re: I doubt anyone can help because Verizon is a heartless beast, but trying here too...
Adam_VZ
Contributor - Level 2

hbmindy,

I've sent you a PM as we'll need to get some account specific information to see what is going on.  Please reply as soon as you can.

-adam

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Re: I doubt anyone can help because Verizon is a heartless beast, but trying here too...
whataloadofcrap

I have responded and am awaiting further information. 

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