I wish Digital Voice Support would resolve my issue.

So I have had an ongoing Digital Voice issue for a month now, I have had several conversations, several trouble tickets opened and they have been closed and the issue is still not resolved. I spend over $200.00 a month for this triple play and all of a sudden I can't access Digital Voice, I can't block numbers, I can't turn on Do Not Disturb nothing. So I added a topic on here earlier to vent my frustration.

I wonder why Verizon can monitor these boards quickly but can't resolve easy issue as quick. Perhaps they should hire QUALIFIED Technical Reps, rather then these people that have names you can't pronounce, when you call you are on hold for atleast an hour, when 90% of the time you are blindly transfered into another queue where you have another hour long wait. I have reviewed many posts on here so I am just one of many that find that the technical support is lacking at best.

Does anyone have a email or telephone number to a Supervisor at Verizon? Maybe if I can contact a supervisor rather than a glorified operator I may get this frustrating issue resolved once and for all.....


Re: I wish Digital Voice Support would resolve my issue.
Moderator Emeritus

Hi rpenman65,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Re: I wish Digital Voice Support would resolve my issue.
Customer Service Rep

Good morning rpenman65,

Sorry for the delay in resolving your issue, but we did get it taken care of. Our team got in contact with the online account specialists who were able to merge the old and new account names to properly configure the profile. Please let us know if you need anything else and I hope you have a wonderful day.

Thank you,