International Billing Overcharge

Has anyone else been lied to regarding the start date of the International plan? I signed up for it on June 11, but it wasn't actually activated until June 16. Because of this I have had a $610 payment taken from my checking account. Was on the phone for more than an hour this afternonn and spoke to three different people in two different departments and was lied to again. "Call back tomorrow to speak with Customer Financial Services." Customer Financial Services had been helping me, but dumped me back with Customer Service(?) then hung up and went home.

I was a customer since March 2011, but that will end this weekend.

Does anyone know how to get Verizon to return the payment of the overcharge?

1 Reply
Moderator Emeritus

Hi stevensmithwick,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.