LEAVING VERIZON - Lack of Customer Service Knowledge and Waste of my time

My son who has his own Verizon account for a year, and was a sub my account from when he was  15, went in on his account and some how was linked to our account.  He was moving and requested a change in service, which changed ours, not his  and it is a mess.  Our service was disconnected, we were given a new phone number and our old number( for 17 years) has been disconnected, our bundle with Directv has been disconnected and I paid through Verizon and now Directv says I am past due!  I call about 6 times, now help just a run around.  I have wasted so much of my time and it has been an inconvience to me and our son son as he had to come out 2 times for a installer to connect his internet and wait for over 2 weeks to get it porcessed.  I am done and over Verizon.  Customer service you call, can't help and only redirect me to other depts.  

Re: LEAVING VERIZON - Lack of Customer Service Knowledge and Waste of my time
Moderator Emeritus

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Please keep all correspondence regarding your issue in the private support portal.