Land Line Lack of Service
Teop
Newbie

Verizon owns the landlines in my area. No other company can utilize them. On 12/13/2016 I called to order landline service for a work-at-home job I recently undertook. This job requires land line service - no digital.

After placing the order, and being told the service will be completed the same day, I purchased the equipment required (telephone, headset), connected it - but I have no dial tone. I have received and installed a new battery, and powered on all Verizon related devices in my apartment.

I tried calling support numerous times. The automated agent checks my line and says service call is required, and then puts me on an endless hold. Based on other reviews Verizon is definitely promoting FIOS and attempting to do away with land lines. So why did they sell me the service?

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Teop
Newbie

Apparently, there is no shame at Verizon. After replying to my previous post and establishing a support case.... I decided to come back to check the status, and guess what - there is no longer a support case.

Verizon, literally, sold me a service they seem to have no intention of providing.

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Teop
Newbie

Correction the "Support Case" is still there, however it is the equvalivent of the endless hold.

My comment stands -  "They sold me a service they have no ntention of providing".

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LawrenceC
Moderator Emeritus

Hi Teop,

Please access your case through your profile page by following the instructions posted earlier. The support agents do not monitor the public boards and will need to hear from you in the Private Support area before they can begin assisting you.

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LawrenceC
Moderator Emeritus

Hi Teop,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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