Landline and the Rain
mahlerfamily
Enthusiast - Level 1

Every time it rains it pours, no land-line again.  I have had Verizon out several times over many years and NOT one tech can find the problem nor fix it!!!! I am so sick of Verizon, I have been a customer for 20 plus years and now I am not so sure I want the land-line anymore, since they can't give me what I am paying for.  I am so irate over this matter, I am going to email the CEO of the company and find out what and why this is happening and how come he makes sooooo much money and the customers are the ones that suffer!!!!!! Verizon you really need to get properly trained techs and customer service operators that know what is going on and how to fix it, you really should be ashamed of yourselves!!!! So disgusted with Verzion and I still can't contact them, phone goes in and out, then drops calls, static, humming tired of it!!! Verizon you better shape up and fix this or I will become a customer of Comcast!

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mahlerfamily
Enthusiast - Level 1

I am so tired of not having a land-line and paying for one, this is why I had to resort to emailing the CEO of Verizon.  Then I get shuffled around to different people to handle the situation.  Now I have to deal with someone from the Exec. office and still can't get a return call.  Everytime the weather is bad no phone, Verizon is aware of this and has been for years now, I am disabled and have to wait until Monday to have a tech come out, which I know is the main box again, which is down the road and not any wires at my home!!!! Verizon this is getting really old and I think after all this nonsense and aggervation I am going to have to cancel your services. Your customer servie is horrible I am tired of hearing I am sorry, I don't care, I want it fixed I am paying for a service and I can't use it, then I have to wait a day and weekend to have a tech come out REALLY!!!!!! Verizon you and your employees should really be ashamed of yourselves and the way you treat and help out customers this is not acceptable!!!!!! I want what I pay for and Verizon doesn't even try to issue a credit or give you a free month of servie !!!!! I am done and tired of Verizon!!!!!! Should of listened to my neighbors and went with Comcast!!!!

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Telcoguru
Master - Level 1

Verizon will only offer you a credit after the line is repaired. You must call Verizon and ask for the billing department and you will be credited only for full days you were out of service.

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mahlerfamily
Enthusiast - Level 1

Well Verizon sent out a tech. the tech. did restore my phone until it rains again.  I can't even get a credit let alone anyone at Verizon to give me the satisfaction of maybe crediting one month to my account!!!!!  First I send an email to the CEO who then passes me off to someone in the VP deptartment, ok I guess he doesn't persoanlly answer his e-mails, then the VP dept passes me off to a customer care specialist in my area ok, still nothing. Are you kidding me no credit not even a free month of serive for dealing with this travisity for over 10 years, Verizon is a joke and I sure am going to make that known all over social media, they just don't care about their customers, Verizon SORRY is not enough for a customer who has been dealing with this situation for this long and every time it rains, yes here we go again no phone.  Then the most embarrassing thing is when some one calls you and the recorded message they get is your phone has been disconnected???????? What really I pay my bills!!!!!! The biggest pet peeve is when your tech also passes you off to his boss and tells you to call him with any other complaints, but then tells you his boss doesn't like to deal with complaining customers or customers who call all the time, so he then passes you off to a tech again!!!! One vicious cycle you have going Verizon kudos to you for stiffing your customers and treating us like we don't matter, because really we don't especially when the CEO makes millions a year!!!!! Thanks Verizon!!!! NOT!!!

 
 
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LawrenceC
Moderator Emeritus

Hi mahlerfamily,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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