I have discussed my landline Caller ID problem with 3 or 4 different agents after finally getting to talk with them after long frustrating telephone waits. Twice I was told a service tech would be scheduled and come to our house. Both times the tech informed me after arriving and I explained my Caller ID problem they told me this problem was a software glitch and Verizon had made a mistake in their type of technician scheduling. I have even received emails e.g. "Congratulations your problem has been solved and the ticket has been closed." I am into my 4-5th week and nothing has changed. I am a longtime and a very disappointed unhappy customer.
Hi GAMCD,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
Start a new topic or ask questions in the open forum.
