Landline down since April 30

A major cable (affecting 65 customers) needed to be re-spliced.

Trouble Ticket was closed today, still no dial tone. Doesn't anybody check their work?

No special treatment on my "new" trouble ticket, though. Put right back in the regular mix, committment date of 5/9. We'll see.

I realize landlines are a relic, but VZ seems to be doing what it can to p**s off it's remaining subscribers.

Re: Landline down since April 30
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Re: Landline down since April 30
Customer Service Rep


We hadn't heard from you on your Private Support case. We hope you were able to find resolution to your issue.


If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.