My landline stopped working today (no dial tone, and I connected a handset to the outside box and got no dial tone there either). I was told that the next available technician would be on June 13. I am not sure why Verizon thinks it is OK for a customer to be without a critical service (telephone) for a full 10 days. I have already filed a complaint with the Better Business Bureau and intend to contact the PA Utilities Commission tomorrow.
This is the fourth problem in less than a year. I was without phone service for at least a few days last year, Verizon took its time about fixing that. I lost DSL Internet service last year, and again this year. In the latter case, Verizon closed the ticket without fixing the problem, then misdiagnosed it as being inside my house when it wasn't, charged me for a technician visit anyway, and refused to remove the charge until I complained to the BBB. That incident wasted several hours of my time.
The only reason I don't drop Verizon is that it would take me probably a week to update all my E-mail contact information. In any event, I am not sure what I need to do to get my phone service fixed, and I cannot continue to tolerate service failures followed by Verizon fixing them whenever it gets around to it.
Do you have copper wire landline service (aka "plain old telephone service" or "POTS" line), or Fios home phone service? If it is a POTS line, the infrastructure for that must surely be degrading and not maintained all that well anymore because it's simply not popular anymore, never mind that many service technicians these days might not even know how to work on that technology.
I'd think your landline could be converted to a Verizon mobile number, or you could port the landline to another provider offering landline service, and still have the same number.
I believe it's a copper landline. The bottom line is that I am paying for the service and, if Verizon is not going to provide it, that's a problem.
If Verizon can switch my phone service to wireless, that might be acceptable as long as there is no additional cost to me. I am using traditional handheld units, though, and not smart phones.
Hi Bill_Pennsylvania,
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