Line Change Charge

Has anyone else gotten one of these? I recently downgraded my plan for our summer cottage. No fees were mentioned by the rep on the phone. I then find a one time $26 line change charge on my bill. I get on chat and am told this is a normal fee. Strangely, when I went from Basic to Freedom (upgrade) there was no such charge. I then get on chat today and am told if I did the change online I would not have received the charge. What?!?! The kicker is I tried to make the change myself online but a box came on the screen saying I needed to call.

This is a billing change not a line change. I did a search in both Verizon glosseries and there is no Line Change Charge listed. I then went into Build Your Own Bundle and read all the fine line change charge mentioned. I just went through several months with another phone company who promised the moon, then downgraded the internet pkg while charging the same monthly fee. I had higher hopes for Verizon. Oh well. Guess I'll have to start recording all phone calls with phone companies and screenshot-ting all chats from now on.

Re: Line Change Charge
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Re: Line Change Charge
Customer Service Rep


We have yet to hear back from you. As such we will be closing out this support case. If you have any additional questions please feel free to create a new thread. 
Thank you,