Message waiting indicator not working
Shaun_VZ
Newbie

My landline service was recently changed from copper to fiber.  Since that change occurred, I do not get a stutter dial tone (SDT) or see the Message Waiting Indicator light on my phone when someone leaves me a voice mail.  As part of the upgrade to fiber, my VM box had to be re-provisioned (IIRC).  I have seen elsewhere in this forum that there is an MWI setting that needs to be enabled (by VZ Tech Support).  I have tried unsuccessfully to resolve this using the 800 support phone menu, and have not been able to reach a human in tech support.

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kh-gary
Moderator Emeritus
This issue has been escalated to a Verizon agent.
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