Moved from Manhattan to Queens; Verizon not helping me move my landline

Hello. I recently moved from Manhattan to Queens.  I want to keep my landline.  (I understand that I can't keep my same telephone number, but I want to keep a landline).  I followed all the steps on the Verizon website for moving.  I received a confirmation email that my "services are on the move!", and I received a tracking number for my order.

Now, my order is stuck in some sort of limbo.  Verizon has not activated the landline here in my new apartment.  And despite having an appointment for today with a Verizon technician, to my knowledge, no one came out to investigate or set up the landline.  I have held 3 separate chats with 3 separate support technicians, and I have had 3 telephone conversations with Verizon customer support reps, and none of them have been able to resolve my issue.

I understand that Verizon is trying to retire copper landlines and switch over to FiOS, but my new neighborhood isn't even set up for FiOS --- the only option is copper landlines (other than cell phones).

What can I do to get a landline established at my new address?

1 Reply
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.