Moving my home number to new account
GDStrokes
Enthusiast - Level 1

Im reading a forum post from six (6) years ago about people not being able to move their home number to my new address.  Its 2018, and apparently Verizon still cannot get this right. 

I called on Sept 26, 2018 and was told that it was possible, and it will take 3-5 business days. Cool. 

2+ weeks later, no changes and my old phone number is still at the old house. I called a customer rep only to find out - "this isn't possible." How can it NOT be possible, you own both lines??  This is a configuration change that the right person simply needs to do. 

Do I have to cancel my new service and get Optimum to keep my new number?

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kh-gary
Moderator Emeritus
Hi GDStrokes,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.