My 80 year old moms phone was disconnected
JohnsonJ
Enthusiast - Level 1

After 3 hours of trying to resolve this, I am over sitting on the phone. Does anyone know how to escalate an issue with this company?

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LawrenceC
Moderator Emeritus

Hi JohnsonJ,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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jonjones1
Legend

Try here

https://www.verizon.com/about/our-company/leader/contact/916673

it will get you executive esclations 

JohnsonJ
Enthusiast - Level 1

Thank you I filled this out.

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