My Outgoing Caller ID is incorrect NAME and People aren't answering my calls

[NewFIOSAug2010]

It is very unfortunate that basic processes that should be reliable for Verizon customers apparently are not.

I have been having difficulty with my outgoing calls not being answered. It turns out that someone else's name is attached to my outgoing caller ID.

I had Verizon landline previously and recently switched to FIOS triple play. My phone number is the same number it has been for 14 years. But then my calls started going unanswered. The numbers I am calling are relatives I have always called and also have Verizon service so it can't be blamed on another provider. I called the tech support and they were unable to help.  They just said my name was correct on my account so my caller ID should be ok and according to them, it is.  Well, it is not.

I have now sent an email to their tech support to see if someone else can give me a different and correct answer on how to fix it.

I am keeping a list documenting the problems I am having with FIOS installation and it is not pretty. It took numerous calls just to get my Voicemailbox set-up.  The same is true for this issue.

Can anyone advise what it takes to fix this or if it is possible to change my caller ID so it is correct?

[traindude1]

The 24 hour mark came and went and still my name is incorrectly displayed on Caller ID.  I have spoke with 7 people at the Fiber Solution Center, including Lisa, an Escalation Specialist, as well as two different people on Verizon's Chat since 21 August.  I have had two trouble tickets and one order number assigned and still no good.   

All the Fiber Solution Center can do is send emails to other groups to get a Caller ID issue corrected. No one follows up and more importantly, no one "owns" the trouble ticket until it is resolved. 

What a bunch of **bleep**.....

[traindude1]

They fixed the issue yesterday. I sent emails to Ivan Seidenberg (Verizon CEO) and copied customerservice@verizon.com and that put a little focus on the problem.  It only took 5 days for someone to type my name at a keyboard and hit enter.  Verizon is not perfect, but they are head & shoulders better than Comcast. 

Here is some info that you and others may find useful:

FiOS Escalation Information:

1-800-314-7045 Fiber Solution Center Direct Line (Bypasses all Prompts)

{edited for privacy}

[drlouise]

I too am having this issue and Verizon said  that it's a Brighthouse issue and bridge house said  it Verizons issue. I think it's verizon to since that is who I paid for "service".  I have spoke with several people at verizon over the last 3 days and they wanted to transfer or have me call "another" group.   I held over an hour yesterday for "another group" who told me ... I have to go to "another department".  I was upset asked for a mgr. I was given Chris employee # 875158( wouldn't give last name). He  just told me to call the other department cuz he "can't help he is in tech support."     My Mother in law (who has beginning stages of  Alzherimer's Disease ) is hanging up on me and my husband. We are going to have to switch back to Brighthouse. But this is just TOTAL CRAP!  Today I called back for a final time to see if they could fix it.  I spoke with Adrian in TS  today and he called that other department for me and asked for the change and it's suppose to be fixed as I held.  I only held for about 20 or so minutes...   He also said it could take a few weeks before it goes to the other companies systems. Adrian was very nice,  but I really feel that they could be lying to me or just trying to pacify me to get me off the line since I had such a poor experience with pretty much everyone one else I spoke with on the issue. Could it have been solved that easily with the right person? I get a bad feeling that I've been "duped"...  I shouldn't feel that way.. right? We'll see if I have or not within a few weeks.

[FiOSFanTom]

It's about the Directory Listings. Have them go into your FDV service and place an order (any sales/billing rep can do this) to correct your Directory Listing. Some FDV orders are causing the listings to change back to the original name who had the number prior to you, even if many years ago.

[jbarrylee]

They are suppossed to be porting my old phone to my new fios phone but no one can tell me when this will be completed.

[dphphd]

SAME issue.  After 3 phone calls, being transferred around from one CS rep to another, and over 2 hours of being on the phone/hold it is still not resolved.  And yes, I get billing calls for someone else.  And I have trouble with banks/credit cards who look up my phone number and decide I don't actually live where I say I do.  VERY FRUSTRATING!