NO DIAL TONE on LANDLINE
MichelleV1
Enthusiast - Level 1

I have waited on hold for two hours and unable to get assistance. My landline stopped working and unable to get a dial tone. The phone will ring on an incoming call but I cannot pick up the call. I have tried contacting multiple verizon support numbers with no success. 

Re: NO DIAL TONE on LANDLINE
LawrenceC
Moderator Emeritus

If you are having an issue with your Verizon service, you can use the Verizon Troubleshooters to fix and report issues with your Verizon Phone, Fios TV, or Internet Service, as well as to schedule a repair. You can find these tools that may help you diagnose your issue on the Verizon Residential Support page:
http://www22.verizon.com/residentialhelp

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Re: NO DIAL TONE on LANDLINE
FK21
Enthusiast - Level 1

For 3 hours, I’ve been on 2 different chats this afternoon with no success.

I have the same issue. No dial tone.

I can see incoming calls on the TV screen, but that’s it.

they each said I’ll keep you posted in the chat, but both have disappeared.

the phone number is no better because you can’t get through.

Re: NO DIAL TONE on LANDLINE
kh-gary
Moderator Emeritus

Hi FK2,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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Re: NO DIAL TONE on LANDLINE
kh-gary
Moderator Emeritus

In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!

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