Need help with repair ticket - I have no alternate phone - urgent

Your repair ticket system does not allow me to leave any additional information.

I do not have cell service anywhere near my home, so I have no alternate phone to offer. I am in a rural area. The only option is to communicate to me by email.

Here is my repair ticket information.

"Alright, we're on it!"
A technician will be at your home between the hours of
8 am to 12 pm on Saturday , July 26, 2014
Your Ticket Number is: {edited for privacy}         

I will be here Saturday, but any effort to communicate by phone is fruitless until my phone is repaired.

This is very irritating. I should have other options because there are many uncovered cell areas in your system.

My phone is out, you cannot call me, that is why I am submitting the repair ticket.

Re: Need help with repair ticket - I have no alternate phone - urgent
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Re: Need help with repair ticket - I have no alternate phone - urgent
Customer Service Rep

Due to multiple failed attempts to reach you we will be closing this private support case.

If you need further assistance with Verizon service feel free to send us another post.

Thank you,