Need my phone enabled!
Jinnxy55
Newbie
Our family came home from vacation yesterday. They disconnected our service since we couldn't pay our bill on time. (We pay our bill online but we didn't have Internet access.) I paid the overdue balance and the phone is still disconnected. Verizon's lovely reps are not even present to talk to during the long weekend. We have no way to access any customer service reps. They don't seem to care that a landline phone is necessary for emergencies. All they want is money. My 80 year old mother lives with us so we need the phone. I have been a faithful customer for years... If this keeps up, I'll change to Comcast phone and Internet. I shouldn't be penalized because I missed my bill once out of all the time I've had this service.
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Jinnxy55
Newbie
Suddenly no one can help me with this problem? These boards aren't dead.
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lasagna
Community Leader
Community Leader

These boards are peer-to-peer user forums.   Your issue will require Verizon customer service to assist you.   You need to call them.

Next time, you might want to consider scheduling your payment in advance when you will be away.  Both Verizon and most all online payment services via banks/credit unions allow you to schedule a payment for future delivery.   Better still, put recurring monthly bills on auto-payment so you don't need to worry about it.

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jct5
Newbie

I feel for you.  Sometimes these type of things happen.  Hopefully they will resolve this in a timely manner.   They shouldn't have cut off your service for one missed payment.

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