On Verizon.com and the MyVerizon app, when I go to look at my landline's (Fios Digital Voice) Call History is says there is no calls even though I have had many. I just had this service a week ago and there has never been any calls showing in the history.
Someone else reported this problem and Dexman said it works for him.
I tried tech support and I'm getting a lot of doulbe-talk like :
"That's not part of your plan". It is. It's even in the user manual.
Then I get "It's available but not activated". Ok, then activate it.
"Why do you want it?" I'm paying for it so I should have it.
"You're not paying for it - it's an available feature". Well it's obviously not available to me.
"I'm not sure that feature is available anymore". You just told me it's an available feature.
"I'll put in a ticket and see what they say".
Can anyone confirm Call History is working for them on Fios Digital Voice?
I have been experiencing the same problem, ever since I got my home phone service (Verizon Fios Digital Voice). No call logs, even though it's supposed to be a feature. I have contacted support multiple times, and was told that it's been activated, and to just wait several hours or a day for call history to start showing up. Well, I've waited for ages, and nothing's showed up. It's obviously not working, and I don't understand what's wrong. There's also no option for me to toggle Call Logs on or off, so it's frustrating. Nothing to do but to contact support, who apparently also don't know what to do.
Update 1:38 PM, 6/24/2024:
I contacted support via chat again, and was told to call their "dedicated team" at 1(800)837-4966 for help. I haven't called that number yet (will do so when I have time), but I'll leave it here for anyone who wants to give it a try.
Same experience you had. I didn't call the number because it's infuriating talking to people who obviously don't know what to do. I already tried that 3 separate times and I'm not anxious to go through that again.
If you have any better luck than I did, please let me know.
Hi franks59,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
Thank you.
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