No Dial Tone and no way to chat with Verizon about it.
Enthusiast - Level 2

Today I noticed that I have no dial tone on my home phone. My dsl works just fine. There is no way to chat to Verizon about this because the chat button takes you to FIOS phone chat. They do not have access to what they need to help. Verizon ran a line check and says that there is a problem. How do you reach a human being at Verizon?

1 Reply
Moderator Emeritus

Hi tallone15,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.