My phones have no dial tone and stopped working, but the internet still works. I tried to use the fix on the website but it didn't fix anything. Is there a way to request a repair without calling customer support?
If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:
You can find tools on the Verizon Residential Support page that may help you diagnose your issue: