No dial tone for 5 days now!
melessa7
Newbie

I have had the same issue since Thursday and it's already Monday.When this happened it wasn't raining or storming. I have called tech support and they do a test and say nothing is wrong then I get put on hold for so long I have to hang up before anything is resolved because I have to use a pay per use cell phone. I went on the this website to find help and I get that yes there is an outage in the area but may not be fixed until Tuesday! This is ridiculous!

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3 Replies
dialer
Newbie

exactly the same situation here. at least 5 days that i know of.  only difference is that i can't make any calls because my verizon landline was my only phone.  all electronic reports have gone ignored and the website 'help' section tends to quit often and go in circles.  why pay for this service when there isn't even any dial tone?  why no help?

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Verizon_Support
Customer Service Rep

dialer,

We have not got any feedback from you about this.At this pont we will be closing the case. Please reach out to us if you have any other questions.

Josh

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KaLin
Khoros Partner
Khoros Partner

dialer,

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

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