No dial tone on landline

Every time it rains, my landline becomes unusable because of static, followed by loss of the dial tone a few hours later.

My community does not have Fios, and I do not want to loose my Verizon landline. Today, I sit here at home all day waiting for Verizon to repair the line again.  This will be the 3rd or 4th time in the last 3 months that I have had to place a repair request and being told I have to be home from 8 a.m. to 5 p.m. 

The first time the phone line was ‘fixed,’ I waited 2 days for the appointment, sat home waiting that day, then around 2:00 or 3:00 I tried the phone and had dial tone.  No one ever called me to tell me it was fixed or what the problem was. The other repair appointments, at least a technician called to tell me he was on the way and called when the dial tone had been restored, but still I had to wait most of the day for these repairs.

Why can’t Verizon fix the issue? I do not want some device in my home to convert my landline phone to a cell.  I want and need my regular Verizon landline.  If I am forced to use this box, I will just switch to the cell service my community uses, Comcast/Xfinity. 

My grandfather, my mother and a husband all worked in Maryland, for Bell Atlantic/Verizon and retired from these companies and I have been a customer for almost 50 years.  I really do not want to leave Verizon, but I need a reliable landline phone.

What has happened to Verizon’s customer service? 

Re: No dial tone on landline
Moderator Emeritus


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