Have done troubleshooting on all phones but no luck. Crews are excavating for internet service in front of my property. Could they have cut the line inadvertently? How do I determine the cause?
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@Barry1940 wrote:
Have done troubleshooting on all phones but no luck. Crews are excavating for internet service in front of my property. Could they have cut the line inadvertently? How do I determine the cause?
This is a bit outside my normal area, but if your problem is with a POTS land line, outside your house is a grey plastic box that the incoming phone line comes to. Open the box and inside there should be a phone line with a standard phone line connector plugged in that goes into the house. Using an old fashioned self-powered phone, not one with a transformer (unless you can supply it power with an extension cord) plug it into the jack that phone line is plugged into. If you don't get a dialtone and can't make a call from there the line has been cut outside the house. If you DO get a dialtone and can make a call, the problem is inside the house.
@Barry1940 wrote:
Have done troubleshooting on all phones but no luck. Crews are excavating for internet service in front of my property. Could they have cut the line inadvertently? How do I determine the cause?
This is a bit outside my normal area, but if your problem is with a POTS land line, outside your house is a grey plastic box that the incoming phone line comes to. Open the box and inside there should be a phone line with a standard phone line connector plugged in that goes into the house. Using an old fashioned self-powered phone, not one with a transformer (unless you can supply it power with an extension cord) plug it into the jack that phone line is plugged into. If you don't get a dialtone and can't make a call from there the line has been cut outside the house. If you DO get a dialtone and can make a call, the problem is inside the house.
Clem nailed the troubleshooting procedure for standard POTS lines (copper cables from the street). For Fios service, troubleshooting is a bit more simple.
Let us know what you find. 🙂
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