No dial tone

reepotomac
Enthusiast - Level 1

Old land line with a wire. No dial tone. The buttons make the tone when you push them. It was silent when you pick up the phone but then later it had the dissonant intermittent beeping. I plugged it into the box outside and it still didn't work.

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reepotomac
Enthusiast - Level 1

it works now, and they're updating the wires this fall.  I rarely use the phone.  It's always unplugged.  I hate phones.

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SynthpopAddict
Champion - Level 1

Traditional copper wire landline technology ("plain old telephone service" or "POTS") is being phased out and/or falling apart these days because many people have switched to either voice over internet protocol (VoIP) landline technology, or mobile phones.  If you have no dial tone, your service is down.  I couldn't find a contact number to call for POTS issues, but someone else posted the exact same problem very recently and one of the forum moderators posted that they were escalating the issue to someone at Verizon and to look for a private message from that agent.  Hopefully the moderators will do the same for you.

My suggestion would be to see if Verizon can switch your POTS service over to FIOS Digital Voice service so you would be on the newer VoIP technology.  This still works with a traditional landline phone, assuming you're not using a very old rotary dial telephone - you need a touch-tone phone.  The one downside to VoIP landlines is since they're running through an internet router, if the electricity goes out, your phone is dead too because the router has no power.  If FIOS Digital Voice service isn't available in your area, look around for a VoIP provider and port your number to them (cable internet companies still provide VoIP landline service, as I used one for many years).

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I'm not a Verizon employee, just another customer trying to help.
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reepotomac
Enthusiast - Level 1

it works now, and they're updating the wires this fall.  I rarely use the phone.  It's always unplugged.  I hate phones.