This is a peer-to-peer forum. Verizon does not provide support here. You need to contact them directly. Use the "contact us" link at the bottom of this page for phone numbers and online support tools.
A Verizon moderator may turn this thread into a support ticket. If they do, you'll need to follow the instructions to share account and other information with Verizon (they don't know anything about you from your forum ID). Or, you can contact them directly instead of waiting to see what happens here.
Good Luck.
Start a new topic or ask questions in the open forum.
