No phone after rain
Enthusiast - Level 1

Verizon has very poooooor customer service. Don't know who is in charge of sending "techs" out to repair a line problem, when we have had this issue for years now!! Every time it rains we loose our phone service! Yet some one keeps sending guys out and they don't do anything about the problem. VERIZON REPLACE THE LINE!!! Spend some of that money on new lines, if you did you could possibly save money cut back on the people at your customer service line, because I'm sure if you provided the service which I pay for, you wouldn't need so many to answer the calls stating that I don't have service!!

Re: No phone after rain
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Re: No phone after rain
Customer Service Rep

We didn't hear back from you on your Private Support case. We hope you were able to find resolution to your issue.

If you need further assistance, feel free to make a new post in the public Forums. We'll be able to continue looking into your issue.

As always, we're available for support around the clock.

Ali Adam