No phone service after FIOS installation
merry11
Newbie

Can someone please help me.  We have had no phone service since a crew installed FIOS on part of our street Sept. 20th.  Went through troubleshooting online and final step is to call for help...hard to do since the phone has no dial tone.  

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Verizon_Support
Customer Service Rep

merry1,

     We had a tech go out and work on the line, since then the phone appears to be operating properly. At this time we are closing your Private Support Case. If you have any further questions about your service please feel free to make a new post and we will be happy to investigate for you.

-Adam_VZ

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PJL
Master - Level 3

@merry1 wrote:

Can someone please help me.  We have had no phone service since a crew installed FIOS on part of our street Sept. 20th.  Went through troubleshooting online and final step is to call for help...hard to do since the phone has no dial tone.  


Sign into MyVerizon and chat Verizon support, contact Verizon Support on Twitter (@VerizonSupport), or post at the Verizon Direct Forum on DSL Reports (click for the blue link).

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KaLin
Khoros Partner
Khoros Partner

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases".  You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information.  This should be checked on a frequent basis  as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

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