I requested two jacks to be installed in my home for a landline installation. The service person arrived and said he couldn't install any jacks. I ordered the phone for my mother who is terminally ill and needs a phone installed in a downstairs bedroom. I also wanted one in our family room. The service person refused and would only upgrade jack that already existed in the kitchen (must have been installed by previous owner...I don't want a phone in my kitchen). That does me no good. I ordered the service 9/23....I finally got through to someone after waiting 40 minutes on 10/2...they said I was clearly not taken care of properly and someone would call me in 3 hours. It has been four days.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.