No service on landline (copper)
lgainMD
Newbie

All we get is static on the line no matter what phone we plug in.  I tried to do the diagnostics steps but all I get are spinning circles.  Is Verizon having issues with their landlines?  Where can I check the status?

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Re: No service on landline (copper)
LawrenceC
Moderator Emeritus

If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:
http://www.verizon.com/repair
You can find tools on the Verizon Residential Support page that may help you diagnose your issue:
http://www22.verizon.com/residentialhelp

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Re: No service on landline (copper)
lgainMD
Newbie

I did try the online diagnostics but it hung when I responded that checking the phones and following the steps outlined did not solve the problem.  It kept telling me to wait. My husband called a Verizon store and got a phone number to call and I got as far as being asked to check the Network Interface device in my basement (using an autmated person).  However we do not have one of those.  So I called back and this time I was given the option of talking to a real person.  The service rep was very helpful and I was told that I probably did not have one due to the age of my house.  So I scheduled an appointment.  My husband and I went out to run errands and just came back to find that we now have a dial tone.  So I can only assume it was a Verizon problem.  I will now cancel my appointment.  We tried looking online to see if there were service outages but could not find anything links of use.

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Re: No service on landline (copper)
LWhite54
Newbie

Man, I'm so envious of you.  I had the same problem with the odd addition that my DSL still worked.  I scheduled a repair appointment, the tech came out and said that the problem was on top of a Verizon pole that's been condemned.  He tried to access it from a second pole set alongside the 'bad' one, but was unable to reach it.  So he left and no one ever contacted me again.  Landline is still dead (except for a loud hiss).  So I went online yesterday and spoke with an agent and explained the situation.  She supposedly scheduled another repair appt. for today, between 8 a.m. and noon, but no one even showed up.  I spent a good part of today trying to contact someone online, but everything seems geared towards FIOS customers only.  I've followed a few instances for copper phone or landline (which is how I ended up here), but somehow I always end up back at the FIOS system.  Incredibly frustrating.

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Re: No service on landline (copper)
LawrenceC
Moderator Emeritus

Hi LWhite54,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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