Non authorized landline disconnection without notice
StCo
Enthusiast - Level 1

I am very frustrated with Verizon. I live abroad and couldn’t access my verizon. When I came back to the US and researched the matter, I found out that my autopay was disabled and Verizon had disconnected my landline without any notice; no email no mail. This home landline  has been connected to my business the past 20 years and never had this experience before.  I contacted customer support, where all the 5 representatives I spoke to had no idea on how to assist me. Researching the web I see that Verizon disconnected a lot of landlines in 2023. This is awful. I am very disappointed by this irresponsible behavior from verizon when then are not even taking responsibility or train their employees. I will make a last effort. Verizon’s mistake costs me a lot of money and destroys part of my business.

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Re: Non authorized landline disconnection without notice
kh_jenn
Moderator
Moderator

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

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