Not Happy with Billing practices
Jude5417
Newbie

My phone was dead for 3 weeks. After numerous calls to repair - check this, check that - a repairperson was sent to the house and the line was fixed - problem at the road Verizon issue.

So, I get charge a late fee since I did not pay the bill while the phone wasn't working.

Then, next bill, I get charged a "$10 reconnection fee".

Seriously?

Not exactly consumer friendly.

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Re: Not Happy with Billing practices
jonjones1
Legend

@Jude5417 wrote:

My phone was dead for 3 weeks. After numerous calls to repair - check this, check that - a repairperson was sent to the house and the line was fixed - problem at the road Verizon issue.

So, I get charge a late fee since I did not pay the bill while the phone wasn't working.

Then, next bill, I get charged a "$10 reconnection fee".

Seriously?

Not exactly consumer friendly.


Unfortunately if you think about it, even if the phone wasn’t functional you could have after you reported the outage was to ask for credit for all the days service was out.

the invoice not being paid (I see your reasoning) places the account in default, so then it’s pay the invoice, pay the late fee, and since you never called to request credit on the line Verizon dings you with a reconnect fee.

i would notify your states public utilities commission or similar agency that regulates telecommunications and explain the problem to them. Let them go after the phone company to straighten it all out.

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