Nothing but trouble with phone service
Enthusiast - Level 1

 I have had verizon phone service for 3 1/2 years and nothing but trouble with the phone service.  Every time it rains my phone goes out, afterwards I get notice and lots of static & noise, today I am getting echos and I can't heard the person calling me.   This is the only phone verizon that I can get in my area.  We need a land line because we are in our 70's and don't have a cell phone that we can rely on. 

I , also agree this Verizon is the worst phone service that I have ever had.

Tried calling Verizon, but I get transferred all over the place, and I was, also told that I would get credit on my phone bill for phone being out of service for a week, but didn't get it.

I wish that companies would give better service like it use to be, but all they want is your money and don't care about the customers.

Re: Nothing but trouble with phone service
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

Re: Nothing but trouble with phone service
Enthusiast - Level 2

i agree with you 1000 percent!!! Verizon is at my house about 4-5 tmes a year, because they cannot fix the static on my line. the Verizon Troubleshooter is a piece of garbage, designed to run you around in circles until you get totally fed up. You go through the **bleep** thing, and it always ends up in the same place - Sorry! The Virtual Assistant is also useless, it always ends up sending you to a non-functional link. You used to be able to email Verizon with your problem, but they have taken that option away now, too.  I have never in my life dealt with a company that has such incredibly crappy customer service. Verizon wants to get out of the coppper business, i get it. If that is what they want to do, then give us something that works.