Nuisance Charges
Enthusiast - Level 2

It's infuriating how VZ loves adding mystery directory assistance charges to my bill.  No one in our household of two ever uses the 411 service yet these $2.49 charges periodically appear.  I finally contacted an agent today to dispute the charge. I really thought, it would be no big deal and he would reverse the charge, yet he continuted to argue with me that their system is infallible and I must be mistaken.  So I guess VZ customer service strategy is to call their long-term customers liars over a couple bucks.  I get a stomach ache everytime I have to deal with this company.