Number Portability issue.
mapakshi
Newbie

I recently placed an order for Verizon triple play service (Order #{edited for privacy}). However when I was doing the order I was unable to put my current phone number for porting (I received a message that the number cannot be switched to Verizon). When I called in to talk to customer service, I was told to put my order through (because the rep could not get the deal I had via my online order) and call in to initiate a number porting request, because the support lady said that she was not seeing any errors for porting my number.

My phone number is currently with nettalk (www.nettalk.com). When I called in after placing the order, I was told that the number actually has some issue and that it is not showing up as a number that coule be ported. I was told that there might be some sort of hold (portability freeze, account issues, etc) on the number from nettalk and was asked to get in touch with nettalk.com. I did that and I got confirmation from them that nettalk does not have any restriction on my number. Also nettalk have given a contact email for verizon to send the details so that the number can be ported over. 

 

Nettalk conversation:

16:40:59 Stephanie K: You will have to have Verizon contact our porting department. I just got off the phone with our porting department and there was not a hold on your number
16:41:16 Customer: ok thanks.
16:42:03 Customer: is there a phone number for the portability department? that Verizon can call?
16:45:30 Stephanie K: No problem at all. No, they contact us by E-mail at LNP@nettalk.com

 

Verizon customer service said that they cannot help and asked me to get in touch with phone support for assistance.

You will need to call 800-837-4966 for assistance

I am not getting anywhere with this and I have registered a complain with FCC. I am hoping that Verizon porting department to work proactively to help resolve this issue for me.

 

Any help/suggestions from this forum are appreciated. Please let me know if additional details are needed for assistance and I can provide them for you.

Thank you,

Rajesh.

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Verizon_Support
Customer Service Rep

Hi Rajesh,

We've had to close your private support thread due to non-response. If you still require assistance, please reach out to us by replying in this public thread.

Thank you,

Art

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LawrenceC
Moderator Emeritus

Hi mapakshi,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

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