Online Bill Payment is DEAD

Since the 7th, today is the 26th, I have been trying to pay my bill. Through numerous sessions on the phone and just getting transfered and disconnections I tried the chat lineand I now atleast have a ticket number. My bill is due today so I went to pay it at the address given by the chat line rep. There I find that they want 3.50 to pay a bill that I use to pay on time or early. Somuch for being a good customer. I was livid. Now my options: 1 Just don't pay it, they disconnect my phone and start with a bill collection service and put a negitive entry on my credit report. 2 Pay it less the Fee. Basicly they would do the same things. 3 Pay It and complain here. I think I'm preaching to the chior aqnd this will probably get removed but I made my voice herd. 4 Complin to a higfher power. PUC


1 Reply
Moderator Emeritus

Hi steam643,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.