I'm so distressed! I've requested a triple play twice. East time, when I check on it and after 90 or more minutes with an agent I'm told. "We can't find this order. We must have you place a new order" This after waiting 3.5 weeks for an installation date.
Has this happened to anyone else? How did you resolve it?
Hi sorry to hear you are having issues with your order. If you could please follow this link http://bit.ly/b7sVA6 , and fill out the form. I would be happy to assist you.
Eric_ VZ
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