Enthusiast - Level 2

Like so many complaining on this board, you have consistantly been OVERCHARGING me. Everytime, after spending HOURS on the phone with a {please keep your posts courteous} rep, I come to an agreeable conclusion, it NEVER matches the ongoing result!

You tell me I agree to things I never agreed to. What do you think you're doing???

I can no longer spend hours with some dim-witted representative to foul things up further. I neeed to speak with someone who has a modicumof intelligence and has the ability to resolve the problem! I wish {edited for privacy} were still available to me...unfortunately I have no idea what position he was advanced to years ago. Also that my son no longer works for your company since you changed from GTE.

I DO NOT OWE YOU WHAT YOU CLAIM! and...my total monthly income is barely over $800.00 a month...why would I ever allow myself to be indebted to such a degree???

The other day I received an automated phone call asking me for the date I would pay the bill and how much (something like that anyway). I was on oxygen and unable to speak. Within seconds your machine was thanking me for the date and full payment. I never said a word...I couldn't speak.

S G {edited for privacy}

2 Replies
Moderator Emeritus

Hi ThomTel,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Customer Service Rep

Hello ThomTel,

Unfortunately due to non response we will close the private thread. If you still need help with being overcharged or ever need anything else please let us know in a new public thread.

Thank you,