Payments not applied/Can't view bills

Has anyone had an issue with viewing their bill online.  My balance continually says NA.  I've contacted Verizon for the last two weeks and they claim IT is fixing it, but I can't get a return call or resolution.  What makes it worse is that one of my three payment that I foolishly paid this month isn't posted to my account.  I'm giving them three more days before reporting this issue as fraudulent or deceptive practices.  I wonder how many people this is happening to.

1 Reply
Moderator Emeritus

Hi AggravatedWhy,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.