Phone Service incomplete

Since November, techs have been unable to fix home phone, abruptly cut off with silence on other end of line.  Then the recording comes on telling you to hang-up.   On April 15, Tech and central office said they cannot fix line.  I was asked to switch to digital voice.  However, I was told I need to have a bundle to be switched to digital voice AND this may not fix the problem.   Has anyone else had this problem?  In the meantime, I am expected to continue to pay full price for monthly service, I am not receiving.   It's been 3 days now and still have not received a return call from a supervisor to discuss my issue.     Any suggestions?

1 Reply
Moderator Emeritus

Hi Van411,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.