I have had a residential plan with Verizon for several years. It was my intent to get FIOS Triple Play, so that my home would have the best of three. I was told that my old account would need to be deactivated and a new account created. To ensure I kept my old number I would have to call AFTER my phone service was disconnected to request it. As of Friday, 4 Nov, my home phone was disconnected and I called Verizon at 1-877-786-6083 and again provided them with my ssn and birthdate. During the phone conversation it was discovered that Verizon had the wrong address for me to install on Saturday, 5 Nov. Because of the corrected address, I would not be able to get Verizon FIOS Triple Play service until 12 November. I requested until that time I have the old phone number reactivated as soon as possible. I was told that it would be activated within the next 24 hours. This was after waiting for a service rep 45 minutes and another hour online with the service rep to ensure accuracy of address and service request. It is now Sunday morning, 6 Nov, I am still without phone service and even calling the 1-800-837-4966 number I am being told that there is no order to reactivate service and no one can help me till normal business hours on Monday. THIS IS VERY WRONG!!
I'm sorry to hear about your recent issue. The Verizon Forums is a peer-to-peer support channel in which users help other users. Because your issue appears to need account specific assistance from Verizon, I've moved your message to an employee monitored board, where a Verizon representative can assist you. You will be contacted by email, private message in the Forums and/or the billing telephone number on your Verizon account as soon as possible.