Phone out after rain
rabird
Enthusiast - Level 1

Phone service stops when it rains and then comes back

Verizon diagoise and send tech

tech never shows up since service is working by the time tech is scheduled

auto survey wants to speak to the person that met the tech - too funny

Can not get verizon to replace drop as the service works after several hours of no rain.

This is an endless loop.

verizon rep claims tech didn't need to show since phone is working.

I suggest they are too slow THEIR test showed an issue and they scheduled a tech.

tech never showed, how do ya get someone to show and replace drop?

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LawrenceC
Moderator Emeritus

Hi rabird,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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