Phone rings every couple of hours no one there
aqhaone
Newbie

We had a long power outage since the power has come on the phones gives a half a ring and stops. This is going on all hours of the day. What can I do to stop it? I have unplugged most of my phones so I can get some sleep. Anyone have a clue why this is happening?

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smith6612
Community Leader
Community Leader

While I know this could be anywhere, often times when I received this issue it was due to certain phones or devices in the house that were connected to the line not disconnecting the call properly, or someone would play with the line and make it switch to another call circuit. Shorts can cause this to happen, but also poorly made telephony devices too. A satellite receiver in my home, for example before I disconnected it from the line for good would cause our phone lines to ring to a dead signal whenever it finished a call some days. The other times when it's fault of someone in my home, it's because they press talk a second time and then hang up, which causes Verizon to ring the phone saying there's still a call active or they put the handset down improperly which "soft disconnects" an active call, causing the phones to once again, ring.

Shorts can and will cause this issue too, so definitely see if you can rule the problem down to corroded or dirty jacks, and also rule it down to specific copper runs in the house if you're willing to start disconnecting pairs.

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Shamika_VZ
Contributor - Level 3

Smith6612,

Thank you for your post.

Shamika_Vz
Verizon Support

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

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Shamika_VZ
Contributor - Level 3

Good Morning!

I appreciate everyone's assistance and patience with this matter. I am following up to see if anyone is still having any issues with the phone rings? Please let me know.

Shamika_Vz
Verizon Support

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

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rlsh1063
Newbie
I'm having the same problem with the short ring every couple hours all day and night with no one there on the call. What do I do? Did you ever fix it?
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ejpbowie
Enthusiast - Level 3

Did you ever get this resolved?  I am still having the same problem since that storm and rescheduled a service call again to get it fixed.

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Henrysmooth
Enthusiast - Level 2

soooo the phone rings all day with telemarketing bullcrap and I decide to order Do Not Disturb so I dont have to deal with it anymore. Needless to say Im on the DO NOT CALL list...THATS A BIG JOKE IN ITSELF......so not Im ready to kill anyone in my way from being woke upbecause after my service was ordered and set up....its VERIZON themselves that KEEP ON {word filter avoidance} CALLING ME AND HANGING UP ALL {word filter avoidance} DAY LONG!!!!!!! **bleep** is wrong with these **bleep**? I get it..."phone" company, but normally a phone wouldnt ring that much.....theres times mine never rings and I check the dialtone to see if its still working....Lets work WITH the people, Not work them up!

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smith6612
Community Leader
Community Leader

For the both of you: Is your service being delivered over the copper network or do you two have your service being delivered by the Fiber Optic network Verizon has (FiOS)? There's many places there could be breakdowns after storms so it's helpful to know this key piece of information.

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MD20715
Newbie

Mine is Fios

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aqhaone
Newbie

I have FIOS.

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ejpbowie
Enthusiast - Level 3

I have the same problem too, also after a two day power outage.  Could it be related to the backup battery?  Verizon needs to resolve this problem, it is extremely annoying.

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lmrgsbowie
Newbie

My phone has been ringing since the 2-day outage at the end of June.  Rings on :13 and :43 of random hours, not evenly spaced hours, day and night.  I've made 8 calls to Verizon, and it still persists.  We have FIOS.  Verizon replaced the ONT, with no success.  The ring is an abbreviated ring, doesn't show up on caller ID.  Lots of lost sleep because of the ringing.  Any ideas?

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ejpbowie
Enthusiast - Level 3

My phone has also been ringing since early July.  Just had the outside box replaced and if anything the problem has gotten worse, with it ringing more frequently.  Verizon, are you listening?  There could be many people with this problem, it needs to be escalated until a solution is found.

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ejpbowie
Enthusiast - Level 3

This message is for the others on this forum with the same problem.

I spent an hour on the phone with Verizon again today and we failed to reproduce the problem.

The best guess now is that the problem is localized to the house, and so now I am going to try and narrow down the problem by disconnecting phones and using them in different jacks to isolate the problem.  

What is interesting is that it appears that at least three people on this forum are from Bowie.  I live near old Bowie.  Another clue is that one of our corded phone/answering machines died around the time of the storm also, so that might indicate a power surge may have shorted out one or more of the phone jacks.   I have two corded phones and a cordless phone.

At this point if we all share information we may be able to help narrow down the source of the problem so it can be fixed.  I would appreciate if the others on this forum would provide updates on their situation as Verizon has done all the testing it can and is unable to determine what is causing our phones to ring randomly throughout the day.

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RW32
Newbie

I'm glad I saw your posting. I live in Bowie and I'm having the same problem. Have you identified the problem yet?

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ejpbowie
Enthusiast - Level 3

No, but there is a Verizon escalation team now working on it.  You have confirmed my suspicion that this is a localized problem in Bowie and that Verizon should immediately try to determine what all of our homes have in common.  That should then make it much easier to determine the source of the problem.

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Shamika_VZ
Contributor - Level 3

Hello,

Please send me a message so I can continue gathering information for investigation.

I appreciate everyone's response.

Shamika_Vz
Verizon Support

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

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Shamika_VZ
Contributor - Level 3

Hello Everyone,

I just want to thank those of you who have provided me with their information as we continue to investigate these issues. I really appreciate your patience. We will continue to investigate and update you as more informaiton is available.

Shamika_Vz
Verizon Support

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

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Shamika_VZ
Contributor - Level 3

All,

Please send me a message if you are still having trouble.

Shamika_Vz
Verizon Support

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

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ejpbowie
Enthusiast - Level 3

Yes, as of Aug 17th I am still having this problem and we have run out of ideas to try.  I have had a lot of help from Verizon support but still no fix as we can't reproduce the problem and it occurs at random times of the day (but still at :08 and :38 minutes after the hour).  So I may have to cancel my FIOS phone service soon so that I can get some peace (3 AM phone ringing for the past two months is not welcome).  

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ElizabethS
Moderator Emeritus

Hi ejpbowie

Please message Shamika so she can help you.

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